tk0k's Privacy Policy
Your personal information is of the highest importance to us. Here is a complete description of how tk0k collects, uses, and keeps your information secure.
This privacy policy applies to the tk0k platform. By using our services, you agree to the terms of this policy. Please read it carefully.
Introduction and Applicability
Who this policy applies to and where it applies
tk0k is an online gaming platform that provides slots, live casino, and sports betting services for users in Bangladesh. We believe that ensuring the protection of your personal information is one of our core responsibilities.
Scope of the Platform
This privacy policy applies to tk0k's website, mobile version, and all related digital services. This policy takes effect when you create an account, log in, or use any service on our platform.
User Consent
By starting to use our services, you acknowledge that you have read this privacy policy and have agreed to its terms. You must be at least 21 years old and must comply with the laws of Bangladesh.
What Information We Collect
Details of information collected during registration and use of services
tk0k collects only the information needed to provide you with the best service and to ensure the security of your account. The various categories of information collected are listed below:
Personal Identity Information
- Full name
- Date of birth (for age verification)
- National ID number
- Email address
- Mobile number
Financial Information
- bKash / Nagad / Rocket / Upay number
- Transaction history
- Deposit and withdrawal details
- Balance information
- Bonus and cashback history
Technical Information
- IP address
- Device type and model
- Browser type and version
- Operating system
- Cookie and session data
Usage Information
- Game play history
- Betting patterns
- Page visit information
- Login and logout times
- Preferred game categories
Communication Information
- Messages sent to customer support
- Live chat conversations
- Complaints and reviews
- Feedback provided in surveys
Verification Documents
- Copy of national ID
- Proof of address
- Source of funds documents (if required)
- Selfies and photos
Purpose of Data Use
Why and how the collected information is used
tk0k uses your personal information for specific and legitimate purposes. We never use your information for unnecessary or unauthorized activities. The main purposes of use are described in detail below:
- Account Management: To create and manage your account, verify your age and identity, and ensure secure access.
- Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay, and to maintain financial records.
- Customer Support: To resolve your questions and issues and to provide 24/7 live chat assistance.
- Security and Fraud Prevention: To detect suspicious activity, prevent account hacking and fraud, and maintain platform security.
- Personalized Experience: To create game recommendations based on your preferences, relevant offers, and an improved user experience.
- Responsible Gaming: To identify unusual playing patterns and to provide support when needed.
- Legal Obligations: To comply with applicable laws and regulations and to meet regulatory requirements.
- Service Improvement: To analyze user behavior and improve the functionality and usability of the platform.
Information Sharing with Third Parties
When and with whom your information may be shared
tk0k does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:
| Reason for Sharing | Recipient Party | Type of Information Shared |
|---|---|---|
| Payment Processing | bKash, Nagad, Rocket, Upay | Transaction amount and payment reference |
| Identity Verification | Authorized KYC service providers | Name, date of birth, ID number |
| Technology Services | Cloud hosting and server providers | Encrypted account data |
| Game Software | Authorized game providers (Pragmatic Play, Spribe, etc.) | Game session and betting data |
| Legal Obligations | Government and law enforcement agencies | Information required under legal orders |
| Fraud Prevention | Security specialist agencies | Data on suspicious activity |
All third parties are bound to comply with tk0k's privacy standards and may use the information received only for the specified purpose.
Data Storage and Security
How long your information is kept and how it is protected
Data Retention Period
tk0k stores user information for a defined period. All information is retained while the account is active. Even after an account is closed, certain information may be kept for a set period in accordance with legal and regulatory requirements.
Financial transaction records are stored for the long term in accordance with legal obligations. Personal information is securely deleted when it is no longer needed.
Security Measures
- SSL Encryption — all data transfers are encrypted
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Restricted access — only authorized staff can view information
- Firewall and intrusion detection system
- Server hosting in a secure data center
- Regular backups and data recovery plan
Cookie Use Policy
How we use cookies and your control over them
Cookies are small text files stored in your browser. tk0k uses various types of cookies to improve your experience and ensure the functionality of the platform.
Essential Cookies
Required to maintain login sessions and for basic platform functionality. These cannot be turned off.
Functionality Cookies
Used to remember your preferences such as language, game settings, and interface customization.
Analytics Cookies
Used to understand how the site is used. This information helps improve our services.
Security Cookies
Help with account protection and fraud prevention. Used to detect unusual activity.
You can control or delete cookies from your browser settings. However, disabling essential cookies will prevent some features of the platform from working.
Your Rights and Controls
The rights you have over your personal information
tk0k believes you should have full control over your own information. Your key rights are described in detail below:
Right to Access Information
You can request a copy of your personal information stored with us at any time. We will provide it within a reasonable time.
Right to Correct Information
Contact us to correct any incorrect or incomplete information in your account. We will verify and make the necessary changes.
Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object at any time to the processing of your data for marketing communications or non-essential purposes.
Data Portability
You may request to receive your data in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.
To exercise any of the above rights, please contact us by email. We will do our best to respond to your request as quickly as possible.
Protection of Minors
Our commitment to protecting the information of children and minors
tk0k is intended for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian suspects that their child is using our platform, please contact us immediately.
Policy Changes and Updates
How this privacy policy may change
tk0k may modify or update this privacy policy from time to time. Reasons for changes may include: new legal obligations, the addition of new features to the platform, or improvements to data protection practices.
For any significant changes, we will notify you via your registered email or through a notice on the platform. The date of the change will be indicated at the top of the page as "Last Updated".
Continued use of our platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact Us
Get in touch with us for any privacy-related questions
If you have any questions, comments, or requests regarding this privacy policy, please feel free to contact us. Our dedicated privacy team will process your request as quickly as possible.
Communication Information
Visit our other pages for further assistance:
If your privacy complaint is not resolved after contacting us, you have the right to file a complaint with the appropriate authority under applicable law.